Polyurethane Handhold Order Completion Times:

For orders of $1000 or less, holds ship in approx. 10 business days. For orders larger than $1000, please call for current production times.

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Wood & Fiberglass Volume Order Completion Times:

For orders of $1000 or less, volumes ship in approx. 10 business days. For orders larger than $1000 please call for current production times.

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Wood & Fiberglass Volume Shipping:

Due to large size and weight, many of our wood and fiberglass volumes ship through freight transport on a pallet.  Please call to get the best shipping options available.

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Color Matching Industry Standards:

All manufacturers are a little different in color due to base material and process. EP Holds colors are within acceptable tolerances by the IFSC and National Level 4 and 5 setters.

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Discounts:

All prices for EP holds and volumes are at wholesale / gym pricing. We do offer additional quantity discounts. For orders of $2000 to $4999 = 3%, $5000 to $7499 = 6% and orders of $7500 and up =10%.

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Cleaning Polyurethane Handholds:

We recommend that you clean your hand holds every time you change the holds on the wall or set a new route. The easiest way to clean holds is to run them through a dishwasher on high setting, DO NOT leave them in through the DRYING CYCLE. Another method is to clean the holds in a bucket of warm soapy water with a scrub brush. It is necessary to scrub vigorously to clean the holds thoroughly to remove excess chalk, shoe rubber and oils from people’s hands. You will find that a regular cleaning returns your holds to a like-new condition and texture.

Always use nylon brushes and never metal bristle brushes as they will permanently remove the texture from your hand holds.

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Cleaning Wood or Fiberglass volumes:

Use a bucket of warm soapy water and a nylon bristle brush to clean your volumes. Take extra caution to not get the underside of the wood volumes wet.

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Size of Polyurethane holds:

Footprint sizes are approximate. (XS-2”) (Sm-3”) (Med-4”) (Lrg-6”) (XL-8”) (2XL-12”) (3XL-17”) (4XL-19”)

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Warranty:

EP Climbing USA handholds / volumes come with a 1-year guarantee. Holds and volumes are not warranted against misuse, color fading, over-tightening or breakage from being dropped. If a hold / volume should break under normal use, return the bulk of the hold / volume marked “warranty” and we will send a replacement hold. Replacement holds / volumes are limited to the open stock EP Climbing USA has on hand. Size, shape, type and color of replacement holds / volumes and response times are at EP’s discretion. Please ensure that all holds / volumes are in fact EP holds, since we no longer replace our competitors broken holds.