FAQ

 

Polyurethane Handhold Order Completion Times:

For orders of $1000 or less, turnaround time is 5-7 business days. For orders larger than $1000, please call for current production times.

 


 

Wood & Fiberglass Volume Order Completion Times:

For orders of $1000 or less, turnaround time is 3-4 weeks. For orders larger than $1000 please call for current production times.

 


 

Wood & Fiberglass Volume Shipping:

Please call to get the best shipping options available.

 


 

Color Matching Industry Standards:

All manufacturers are a little different in color due to base material and process. EP colors are within acceptable tolerances by the IFSC and National Level 4 and 5 setters.

 


 

Discounts:

All prices for EP holds and volumes are at wholesale / gym pricing. We do however offer additional discounts. For orders of $2000 to $4999 = 3%, $5000 to $7499 = 6% and orders of $7500 and up =10%. Additionally, if you are a current member of the CWA we will honor a discount of 6% on orders from $1 to $7499. Discounts may not be combined and please call directly if your order qualifies for a discount.

 


 

Cleaning Polyurethane Handholds:

We recommend that you clean your hand holds every time you change the holds on the wall or set a new route. The easiest way to clean holds is to run them through a dishwasher on high setting, DO NOT leave them in through the DRYING CYCLE. Another method is to clean the holds in a bucket of warm soapy water with a scrub brush. It is necessary to scrub vigorously to clean the holds thoroughly to remove excess chalk, shoe rubber and oils from people’s hands. You will find that a regular cleaning returns your holds to a like-new condition and texture.

Always use nylon brushes and never metal bristle brushes as they will permanently remove the texture from your hand holds.

 


 

Cleaning Wood or Fiberglass volumes:

Use a bucket of warm soapy water and a nylon bristle brush to clean your volumes. Take extra caution to not get the underside of the wood volumes wet.

 


 

Size of Polyurethane holds:

Footprint sizes are approximate. (XS-2”) (Sm-3”) (Med-4”) (Lrg-6”) (XL-8”) (2XL-12”) (3XL-17”) (4XL-19”)

 


 

Return of un-used holds / volumes:

If you are unsatisfied with your handhold purchase, un-used holds may be returned within 90 days of purchase date. Entre-prises must be contacted for an RA (Return Authorization) number and that number must appear on the box. An original pack-list or receipt must accompany the holds / volumes. All returns will be subject to a 20% restocking fee. All related shipping costs for return to be paid by the customer. Traverse wall panels and traverse wall packages including hand holds are not eligible for return.

 


 

Warranty:

Entre-Prises USA handholds / volumes come with a 1-year guarantee. Holds and volumes are not warranted against misuse, color fading, over-tightening or breakage from being dropped. If a hold / volume should break under normal use, return the bulk of the hold / volume marked “warranty” and we will send a replacement hold. Replacement holds / volumes are limited to the open stock Entre-Prises USA has on hand. Size, shape, type and color of replacement holds / volumes and response times are at Entre-Prises’ discretion. Please ensure that all holds / volumes are in fact EP holds, since we no longer replace our competitors broken holds.